FAQ


How to Place Your Order

A.   You can place your order in a few simple steps – Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag Step 2: Click on your shopping bag in the top right corner of the page and click on the “Checkout” button Step 3: You can then use any coupon codes or Reward Points to receive a discount on your order Step 4: Provide us with your email address, shipping address and payment details Step 5: Once the order is placed, you will see a confirmation page with an order number and we will send you an email confirming your order Step 6: Enjoy your beautyliven.com order! If you have any further questions, you can call our helpdesk at 09604109 109 or ‘Chat with us’ chat at the bottom of the screen.

ASure you can! Just add all the products you wish to buy onto your shopping bag and then click the “place order” button. This way you can save on any additional shipping and CoD charges!

A. Yes, Definitely! You can do this by filling in your address as the ‘billing address’ and the address you wish to ship it to as the ‘shipping address’.

A. Once your order is confirmed, you will see a confirmation page displaying a unique Order ID,  a listing of the item(s) you have ordered and the expected delivery time. Additionally, you will receive an email confirming your order with PDF invoice. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

A. Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your shopping bag.

A. No, you do not as you can place an order by just providing your email address, however it is highly recommended that you do create a Nykaa account. Not only will you be able to rate and review products but also you can accumulate Reward Points and obtain discounts on future purchases. After all, shopping more for less is always fun! 

A. All you need to do is provide us with your name, mobile No,  email address and a password of your choice. It’s that simple!

A. Signing up for a beautyliven.com account will give you substantial benefits and give you a superior experience while shopping on beautyliven.com. A beautyliven.com account allows you to: 1. Track all past and present orders at any time in one place! 2. Notifications as soon as your favorite products are back in stock! 3. Rate and review products! 4. Never fill in your address and payment details more than once! 5. Accumulate Reward Points and receive discounts on future purchases! 

How to Pay for Your Order

A. Beautyliven offers you several payment options on your purchases. These include: 1. Debit and Credit Cards 2. Mobile Banking (with over 30 banks) 3. Cash on Delivery 4. Reward Points

A. If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. Note: You can only make CoD payments in Bangladeshi Taka. Currently, we do not accept Bank cheque. Due to the limitations of the couriers we use, CoD is not yet available for all area.

A. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.

A. Due to the limitations of the couriers we use, CoD is not yet available for all area in Bangladesh. During the checkout process, you can use our zip code finder to check if the CoD facility is available for your delivery address.

A. The CoD facility is free for all orders. There is no extra charge for this service. 

When you have clicked on the “place order” button, you are directed to a page where you can redeem any Reward Points or discount codes. At this page, you can enter the discount code and the respective discount will be applied to your order. You can then proceed to checkout and pay the remaining amount using any other form of payment. Note: Only one coupon code can be used on a single order.

The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on beautyliven.com Note: 3-D secure password has been made mandatory by the Reserve Bank to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

Shipping and Delivery Policies

A. All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

A. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can use the tracking number to track the status of your package on the respective courier company’s website. 1. ecourier - www.ecourier.com.bd

A. We dispatch most orders within 24Hr (i.e. excluding Friday and public holidays). Though, we keep 100% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products. These products might delay your order. We are pleased to say, 99% of beautyliven.com orders are delivered within 24hr from the time of order. 

A. We have standard shipping charges for most addresses. A flat Tk40 inside Dhaka & Narayanganj. Chittagong, Khulna, Gazipur BDT60 and other cities flat rate BDT70 is applied to all orders below Tk. 1500, while there is free shipping for all orders all zone above Tk.1500

A. We package our products in boxes, which are covered in a waterproof plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

A. Unfortunately, Beautyliven.com does not ship outside Bangladesh at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!